Cookie Policy

1. Introduction

This Cookie Policy ("Policy") explains how Edunexa ("Edunexa," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use the Edunexa web-based business management platform (the "Platform"). It explains what these technologies are, why we use them, and the choices available to you regarding their use.

This Policy should be read alongside our Privacy Policy, which explains more generally how we collect, use, and protect personal data, and our Terms and Conditions, which govern your access to and use of the Platform. By continuing to browse our website or use the Platform, you acknowledge that you have read and understood this Policy, subject to any consent mechanisms described below that may require your affirmative agreement before certain cookies are set.

We are a software provider offering online tools for business management and administration to small businesses, freelancers, consultants, agencies, and other service-based businesses. This Policy applies to the marketing website through which customers learn about and purchase access to the Platform, as well as the Platform itself once a customer has logged in, since cookies and similar technologies may be used across both.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, phone, tablet, or other device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies allow a website to recognise your device and remember certain information about your visit, such as your preferences, login status, or how you interact with the site.

Cookies are typically categorised in a few different ways. By duration: "Session cookies" are temporary and are deleted from your device once you close your browser. "Persistent cookies" remain on your device for a set period of time, or until you delete them manually, and allow a website to remember you across multiple visits. By origin: "First-party cookies" are set directly by the website you are visiting — in this case, by Edunexa. "Third-party cookies" are set by a domain other than the one you are visiting, typically because the website has embedded content, tools, or services from that third party, such as a payment processor or analytics provider. By purpose: Cookies can serve a range of purposes, including enabling core website or platform functionality, remembering your preferences, measuring and analysing how a site is used, and, in some cases, supporting advertising or marketing activities.

3. Similar Technologies

In addition to cookies, we and our service providers may use other similar technologies that operate in comparable ways, including: Local storage and session storage. Browser-based storage mechanisms that allow a website or web application to store information locally on your device, often used to support functionality within a web application such as the Platform. Web beacons and pixel tags. Small graphic images or pieces of code embedded in web pages or emails that can indicate that a page has been visited or an email has been opened, often used in combination with cookies to understand engagement. Software development kits (SDKs) and application programming interfaces (APIs). Pieces of code that may be used by embedded third-party tools, such as payment processing or customer support widgets, to enable their functionality.

For simplicity, this Policy refers to all of these technologies collectively as "cookies," except where we specifically distinguish between them.

4. How We Use Cookies

We use cookies for a number of different purposes in connection with our website and the Platform. These purposes generally fall into the categories described below.

4.0 Overview of Our Cookie Framework

Before detailing each category individually, it may help to understand the general framework we use to classify cookies on our website and within the Platform. We group cookies into four broad categories: strictly necessary, functional, performance and analytics, and marketing and advertising. This classification is a widely used industry approach, and it allows us to be transparent about which cookies are essential to delivering our services and which are used for supplementary purposes that require your consent. Within each category, individual cookies may be set either by Edunexa directly (first-party cookies) or by a third-party provider whose tools or services we use (third-party cookies), as described further in Section 6.

We periodically review the cookies set across our website and Platform as part of our ongoing efforts to minimise the amount of tracking technology in use to what is reasonably necessary for the purposes described in this Policy, and to ensure that our cookie consent tool accurately reflects the cookies actually in use at any given time.

4.1 Strictly Necessary Cookies

These cookies are essential for our website and the Platform to function properly and cannot be switched off in our systems. They are usually set only in response to actions you take that amount to a request for services, such as logging into your Account, navigating around the Platform, filling in forms, or completing a purchase. Strictly necessary cookies do not store any personal information beyond what is needed to provide the requested functionality, and they typically do not require your consent under applicable law because they are essential to providing the service you have requested.

Examples of strictly necessary cookies used by Edunexa include cookies that: maintain your logged-in session as you move between different parts of the Platform, so that you are not required to re-enter your credentials on every page; remember information you have entered into a multi-step form, such as during account registration or checkout, so that this information is not lost if you navigate between pages; support the security of our website and Platform, including cookies used to detect and prevent fraudulent activity or unauthorised access attempts; and balance load across our servers to help ensure the website and Platform remain available and responsive.

Because strictly necessary cookies are essential to the operation of the website and Platform, disabling them through your browser settings is likely to prevent parts of our website or Platform from working as intended, including the ability to log in or complete a purchase.

4.2 Functional Cookies

Functional cookies allow our website and Platform to remember choices you make and provide enhanced, more personalised features. These cookies may be set by us or by third-party providers whose services we have embedded within our pages.

Examples of functional cookies used by Edunexa include cookies that: remember your language or regional preferences, so that content is displayed in a way that suits your location or preferred settings; remember display preferences within the Platform dashboard, such as how certain views or lists are sorted or filtered; support live chat or customer support widgets, allowing you to continue a support conversation as you navigate between pages; and remember whether you have already dismissed a notification or informational banner, so that it is not shown to you repeatedly.

If these cookies are disabled, some or all of these enhanced features may not function properly, though the core functionality of the website and Platform should generally remain available.

4.3 Performance and Analytics Cookies

Performance and analytics cookies allow us to count visits and traffic sources, so that we can measure and improve the performance of our website and Platform. They help us understand which pages are most and least popular, how visitors navigate around the site, and whether visitors encounter any error messages.

Where we use analytics cookies, the information collected is generally aggregated and used to help us understand overall usage patterns rather than to identify individual visitors. However, where such cookies are set by third-party analytics providers, the information collected may be considered personal data under applicable data protection law where it can be linked to an identifiable individual, such as through an IP address or device identifier. Further information about how such third-party providers process this information can generally be found in their own privacy policies.

Examples of information that may be collected through performance and analytics cookies include: the pages you visit on our website and the order in which you visit them; the amount of time spent on each page; any error messages you may encounter while browsing; and general information about the device and browser you are using, such as screen resolution or browser type, to help us understand how our website performs across different environments.

4.4 Marketing and Advertising Cookies

Marketing and advertising cookies may be used to track visitors across websites in order to display advertisements that are relevant to an individual and their interests, and to measure the effectiveness of advertising campaigns. Where used, these cookies are typically set by third-party advertising networks with our permission, and they work by uniquely identifying your browser and device.

Where we use marketing or advertising cookies, we will identify the specific providers involved, and their purposes, within our cookie consent tool or a supplementary cookie table made available on our website, since the providers and categories of marketing cookies in use may change over time as our marketing activities evolve. If we do not currently use marketing or advertising cookies on our website, we will update this Policy to reflect that fact and to describe any such cookies in detail before they are introduced.

5. Cookies Used Within the Platform Itself

In addition to the cookies used on our marketing website, the Platform itself, once you have logged in, may use cookies and similar technologies to support its core functionality. This includes, in particular, cookies and local storage mechanisms that: maintain your authenticated session while you use the CRM, project management, HR administration, and financial record-keeping tools within the Platform; remember your preferences within the dashboard, such as which views, filters, or layouts you have selected; support the performance and reliability of the Platform by helping us detect and diagnose technical issues; and, where applicable, support integrations with third-party services connected to your use of the Platform, such as our payment processor.

Because the Platform is a web-based application that you access through your browser, cookies and related browser storage technologies are a core part of how it is able to function, including maintaining your logged-in state and remembering the context of your work as you move between different areas of the dashboard.

6. Third-Party Cookies

Some cookies on our website and within the Platform are placed by third parties whose services we use or have embedded. These third parties may set their own cookies through our website or Platform in order to provide their services to us, and the information collected by such cookies is subject to the relevant third party's own privacy and cookie policies, which we encourage you to review.

6.1 Payment Processing

Customer payments for purchases of access to the Platform are processed securely through Stripe. As part of enabling secure payment processing, Stripe and its associated services may set cookies or use similar technologies on the checkout pages of our website in order to facilitate the transaction, detect and prevent fraud, and comply with its own legal and regulatory obligations. These cookies are managed by Stripe in accordance with Stripe's own cookie and privacy policies, which are available on Stripe's website.

6.2 Other Embedded Third-Party Services

Depending on the tools in use on our website and Platform at any given time, we may also make use of other third-party services that set their own cookies, such as customer support or live chat tools, website analytics providers, or content delivery and security services used to protect our website and Platform from malicious activity. Where such services are used, we take reasonable steps to work with providers who maintain appropriate privacy and security practices, but we do not control the specific cookies set by these third parties, and you should refer to their respective privacy and cookie policies for further information about how they process data collected through cookies.

6.3 Updates to Third-Party Providers

Because the specific third-party services we use may change over time — for example, as we adopt new tools or discontinue others — the list of third-party cookies in use on our website and Platform may change accordingly. Where we make a material change to the third-party providers whose cookies are used on our website or Platform, we will update this Policy, and where required by applicable law, we will seek renewed consent through our cookie consent tool before any new non-essential cookies are set.

6.4 How Third-Party Cookies Interact With Our Cookie Consent Tool

Where a third-party cookie falls within a category that requires your consent, such as functional, analytics, or marketing cookies, our cookie consent tool is designed to prevent that cookie from being set until you have provided the relevant consent, to the extent this is technically achievable given the way the underlying third-party service is integrated into our website or Platform. Strictly necessary third-party cookies, such as those used by Stripe to complete a payment transaction you have specifically requested, may be set without separate consent, on the same basis described for our own strictly necessary cookies in Section 4.1, because they are required to deliver the service you have asked us to provide.

If you have concerns about how a specific third-party cookie interacts with our consent tool, or believe that a cookie has been set in a way that is inconsistent with the choices you made, please contact us using the details in Section 13 so that we can investigate.

7. Legal Basis for Using Cookies

Where applicable data protection law requires it, we will only set non-essential cookies, such as functional, analytics, and marketing cookies, on the basis of your consent, obtained through the cookie consent tool presented when you first visit our website. Strictly necessary cookies are used on the basis that they are essential to providing the website and Platform functionality you have requested, and generally do not require separate consent under applicable law, though we will still disclose their use transparently through this Policy.

Where our use of cookies involves the processing of personal data, such processing is also described in our Privacy Policy, which sets out the legal bases we rely on for processing personal data more generally, and your rights in relation to that processing.

8. Your Cookie Choices

8.1 Cookie Consent Tool

When you first visit our website, you will generally be presented with a cookie consent banner or similar tool that allows you to accept or reject non-essential categories of cookies, such as functional, analytics, and marketing cookies. You can typically change your preferences at any time by accessing the cookie settings tool, which is usually available through a link in the footer of our website or through your account settings within the Platform.

Where our cookie consent tool allows for granular choices between different categories of cookies, you may choose to accept some categories while rejecting others. Please note that rejecting strictly necessary cookies is generally not possible through the consent tool, since these cookies are required for the website and Platform to function.

8.2 Browser Settings

In addition to any cookie consent tool we provide, most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. Each browser is different, so please refer to your browser's help menu or support documentation to learn about the correct way to modify your cookie settings.

General guidance for commonly used browsers is provided below, though the exact steps may change as browsers are updated over time: Google Chrome: Settings > Privacy and security > Cookies and other site data — Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data — Apple Safari: Preferences > Privacy > Manage Website Data — Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data.

Please note that if you choose to block or delete cookies through your browser settings, this may affect the functionality of our website and Platform, and certain features, including the ability to remain logged in to your Account or to complete a purchase, may not work as intended.

8.3 Mobile Device Settings

If you access our website or Platform through a mobile device, your device's operating system may offer its own settings for managing cookies, advertising identifiers, and related tracking technologies, in addition to the settings available within your mobile browser. We recommend reviewing the privacy or advertising settings within your device's operating system for further options relevant to your device.

8.4 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. Because there is not yet an accepted industry standard for how websites should respond to DNT signals, our website does not currently respond to DNT browser signals in a standardised way. We encourage you to use the cookie consent tool and browser settings described above to manage your cookie preferences directly.

8.5 Opting Out of Third-Party Advertising Cookies

Where marketing or advertising cookies are used on our website, you may also be able to opt out of certain third-party advertising cookies through industry opt-out tools provided by advertising self-regulatory organisations, where such tools are available in your region. These tools generally allow you to opt out of interest-based advertising delivered by participating companies across multiple websites, though opting out through such tools does not necessarily mean you will no longer see advertisements — it means the advertisements you see may no longer be based on your browsing activity.

8.6 Managing Preferences on Shared or Public Devices

If you access our website or Platform from a shared or public computer, please be aware that any cookie preferences you set, and any persistent cookies used to keep you logged in, will apply to that device generally and may be visible to, or usable by, subsequent users of that device unless you clear your browser data before ending your session. We recommend logging out of your Account and clearing cookies before leaving a shared or public device, particularly where sensitive Customer Data may otherwise remain accessible through a persistent login session.

9. Consequences of Disabling Cookies

While you are free to disable or reject cookies through the methods described in Section 8, please be aware that doing so may affect your experience of our website and the Platform. In particular: disabling strictly necessary cookies is likely to prevent you from logging into your Account, completing a purchase, or using core functionality within the Platform; disabling functional cookies may result in a less personalised experience, such as having to reset your preferences each time you visit; and disabling analytics cookies will not affect your ability to use the website or Platform, but will limit our ability to understand how our website and Platform are being used in order to improve them.

We encourage you to consider these trade-offs when deciding which categories of cookies to accept or reject.

10. International Data Transfers

Some of the third parties whose cookies are used on our website and Platform, including our payment processor, may be located in, or transfer data to, countries other than the country in which you are located, including countries that may have different data protection laws than your own. Where this is the case, appropriate safeguards are generally put in place by the relevant third party in accordance with applicable data protection law. Further information about international data transfers connected to our processing of personal data more generally is set out in our Privacy Policy.

11. Cookies and Children

Our website and Platform are not directed at children, and we do not knowingly collect personal data from children through cookies or otherwise. If you believe that a child has provided us with personal data through the use of cookies on our website or Platform, please contact us using the details in Section 13 so that we can take appropriate action.

12. Data Retention

Different cookies have different lifespans. Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period, which varies depending on the specific cookie and its purpose, ranging from a single browsing session up to a period of months or, in limited cases, longer, after which they will expire or be deleted automatically unless renewed by a further visit to our website or Platform.

Where our cookie consent tool provides detailed information about individual cookies, including their specific retention periods and the parties responsible for setting them, that information will take precedence over the general retention descriptions provided in this Policy.

13. Contact Us

If you have any questions about this Cookie Policy, would like more information about the specific cookies used on our website or Platform, or would like to exercise any of the choices described in Section 8, please contact us using the contact details published on the Edunexa website and set out below.

14. Cookies and Regional Privacy Laws

Because Edunexa may be accessed by visitors from a range of jurisdictions, our use of cookies is intended to accommodate the general principles found in commonly applicable privacy and e-privacy frameworks, including rules relating to consent for non-essential cookies, transparency about the categories and purposes of cookies in use, and mechanisms for withdrawing consent. Depending on where you are located, additional or different rights and requirements relating to cookies and online tracking technologies may apply to you under your local law.

Where applicable law in your jurisdiction grants you specific rights in connection with cookies or similar tracking technologies — for example, a right to obtain a list of specific cookies in use, a right to object to certain categories of processing, or a right to lodge a complaint with a supervisory authority — those rights are not limited by this Policy, and you should refer to our Privacy Policy or contact us using the details in Section 13 for further information about exercising them.

15. How to Delete Cookies Already Set

If you have already accepted cookies on our website or Platform and would now like to remove them from your device, you can do so at any time through your browser settings, as described in Section 8.2. Deleting cookies through your browser will remove any cookies previously set by our website and Platform, as well as cookies set by other websites you have visited using the same browser, unless you choose to delete cookies for specific sites only, an option offered by some browsers.

Please note that if you delete cookies associated with your logged-in session on the Platform, you will likely be logged out and will need to sign in again the next time you wish to access your Account. Deleting cookies does not delete your Account or your Customer Data stored on Edunexa's servers; it only removes the local browser data associated with your device, including your recorded cookie consent preferences, which means you may be prompted to set your cookie preferences again on your next visit.

16. Summary Table of Cookie Categories

For ease of reference, the table below summarises the main categories of cookies described in this Policy. This summary does not replace the detailed terms set out above, which govern in the event of any inconsistency.

Strictly Necessary Cookies — Purpose: Enable core website and Platform functionality, such as logging in and completing purchases. Consent required: No (essential to the service). Can be disabled: No, without affecting core functionality.

Functional Cookies — Purpose: Remember preferences and provide enhanced features, such as language settings and dashboard display preferences. Consent required: Generally yes, where required by applicable law. Can be disabled: Yes, through the cookie consent tool or browser settings.

Performance and Analytics Cookies — Purpose: Measure website and Platform usage to help us understand and improve performance. Consent required: Generally yes, where required by applicable law. Can be disabled: Yes, through the cookie consent tool or browser settings.

Marketing and Advertising Cookies — Purpose: Support relevant advertising and measure the effectiveness of advertising activities, where used. Consent required: Yes. Can be disabled: Yes, through the cookie consent tool, browser settings, or industry opt-out tools.

Third-Party Cookies (e.g., Stripe) — Purpose: Support services provided by third parties embedded within our website or Platform, such as secure payment processing. Consent required: Depends on the specific cookie and its classification above. Can be disabled: Depends on the specific third party; disabling payment-related cookies may prevent you from completing a purchase.