Frequently Asked Questions

Edunexa is web-based business management software designed to bring essential business administration tools together in one online platform. It is built for small businesses, freelancers, consultants, agencies, and other service-based businesses that need a practical way to manage customers, projects, employees, and financial records from a single dashboard. Instead of relying on separate systems for customer management, project organisation, HR administration, and basic financial record-keeping, Edunexa combines these functions within one platform, giving businesses a centralised view of their operations.

Edunexa is designed specifically for small businesses, freelancers, consultants, agencies, and other service-based businesses. These are organisations that often need to manage multiple areas of administration at the same time, including customer relationships, sales opportunities, projects, team responsibilities, employee information, invoices, expenses, and business records, but that do not necessarily have the resources or need for a full suite of separate enterprise software tools.

Edunexa's CRM functionality allows businesses to create and maintain customer profiles, store relevant business information, and keep customer-related records organised within the platform. It also includes tools for managing leads and sales pipelines, so businesses can record potential customers and monitor the progress of opportunities as they move through the sales process. In addition, Edunexa provides tools for follow-up management and customer history, allowing users to record and monitor follow-ups and access relevant information about previous interactions and activities.

Edunexa provides project management functionality that allows businesses to create and manage projects, create and assign tasks to team members, record and monitor deadlines, and manage team assignments within projects. This gives businesses a centralised way to organise projects, tasks, deadlines, and team responsibilities in one place.

Edunexa includes HR administration tools for maintaining employee-related information and organising basic internal HR records. This includes employee records, leave management, onboarding functionality, and the ability to maintain employee documents alongside other HR records. Edunexa does not process payroll and does not act as a payroll provider or employer-of-record service — the HR functionality is intended to provide administrative tools for record-keeping, not to calculate or process payroll payments.

Edunexa provides financial record-keeping tools that allow businesses to organise basic financial information relating to their own business activities. This includes creating invoices, recording income and expenses, monitoring payment status, and generating business reports based on information maintained within the platform. Edunexa does not provide accounting, tax, financial, investment, or legal advice, does not file tax returns on behalf of customers, and does not provide regulated financial services.

Customer payments for Edunexa purchases are processed securely through Stripe, a widely used third-party payment processing provider, and Bacs Direct Debit is available as an alternative payment method where applicable. Edunexa does not directly collect or store your full payment card details as part of this process. Access to Edunexa is provided through a one-off purchase rather than a recurring subscription — you pay once for your selected package (Starter £79, Growth £99, Team £129, or Pro £149) and are granted lifetime access to the tools included in that package.

Yes. Eligible purchases of Edunexa are covered by a 14-day money-back guarantee, subject to the eligibility requirements and exclusions set out in Edunexa's published Refund Policy. Requests submitted after the 14-day window are generally not eligible for a refund under the guarantee, except as required by applicable law, though Edunexa will still review discretionary requests relating to genuine billing errors.

No. Access to Edunexa is provided through a one-off payment rather than an ongoing subscription. There is no recurring billing and nothing to cancel — once your purchase is completed and payment has been processed through Stripe, you are granted access to the platform according to the features and usage limits of the package you selected, for as long as you maintain your account.

Edunexa is a software provider offering tools for organising business information within its platform, and implements reasonable technical and organisational measures, including encryption of data in transit and access controls, to help protect that information. Payment information is handled directly by Stripe rather than stored on Edunexa's own systems. Information you enter into Edunexa — including data about your own customers, projects, employees, and finances — is entered and managed by you for your own business purposes, and you remain responsible for its accuracy and appropriate use. Specific details about data protection practices are set out in Edunexa's Privacy Policy, and details about cookies are set out in Edunexa's Cookie Policy.

No. Edunexa operates as a software provider. It does not act as a financial institution, accounting service, payroll provider, employer-of-record service, tax adviser, investment adviser, legal adviser, or any other regulated professional or financial service. It does not hold or transmit customer funds on behalf of third parties, does not process payroll, does not calculate or make payroll payments, does not prepare or file tax returns, and does not provide investment services or financial products. All substantive information within the platform is entered and controlled by customers for their own purposes, and customers remain responsible for the accuracy and legal compliance of their own records.

Prospective customers should first review the available packages on the pricing page to see which best fits their current scale and requirements, paying particular attention to which of the four core areas — CRM, project management, HR administration, and financial record-keeping — matter most to their business. Registration is then a straightforward matter of creating an account and providing payment details, processed securely through Stripe. Because of the 14-day money-back guarantee, new customers are encouraged to add real business data during this window to get a genuine sense of whether Edunexa fits their needs.

Yes, subject to the user allowance included in your chosen package. Administrators can grant different levels of access to each authorised user based on their role and responsibilities, and can assign tasks and projects accordingly, which supports accountability and transparency across the team. As your business grows, additional users can be added, and you can purchase a higher package to accommodate a larger team without needing to migrate to a different platform.

If you encounter an issue while using Edunexa, or have questions about a particular feature, you should refer to the support and contact channels published on the Edunexa website and within the account dashboard. Depending on the nature of the issue, this may involve troubleshooting guidance, clarification of how a particular feature is intended to work, or escalation to Edunexa's support team for further investigation. Because Edunexa operates as a web-based platform, updates and improvements are delivered automatically, with no manual installation required.